The Verity Centre, what a team!  Their ‘can do’ attitude combined with their experience and agility put them in a great position with their Customers.  We started to work with TVC on a small outbound project and before long we were utilising their service to support our 6-month peak in inbound demand.

The words I would use to describe The Verity Centre are, agile, experts in their field, aligned to business needs, pro-active, fun, energetic, responsive, attention to detail, aligned, supportive, safe pair of hands…… the list goes on!

The best thing about working with TVC is the flexibility they show in working on any task, they are committed to finding the right solution quickly.  They genuinely care about the Customers, and this comes over in every interaction.

BURN has a long-standing relationship with Marianne and the team at The Verity Centre, who’ve supported us with numerous campaigns for one of our leading charity clients. The team have often gone above and beyond to ensure delivery of the best campaign outcome(s). They’re experts in their field, and their consultative and collaborative approach, make them a reliable partner and a pleasure to work with.

Fittleworth has had the pleasure of being partnered with Marianne and her team at Verity over  the past 5 months. We have absolutely found the staff to be professional, friendly and very accommodating. The nature of the calls being handled are delicate, requiring empathy and understanding at all times.

The team at Verity have demonstrated this through the excellent quality of their work and an absolute desire to be aligned  to our company’s purpose and values.  As a client we have felt valued and comfortable that the important work they have been doing for Fittleworth, means as much to them as it does to us. 

We at OneClickCover Limited were delighted when Marianne and her team set up The Verity Centre and were very happy to move our business to them, and so far, it has been a pleasure working with them. As a new and innovative business in the home insurance industry we have worked with TVC on a “bureau” basis as our customer support needs are not yet at a level that requires a dedicated, full time customer support team.  

This has meant our customers get the support they need via Live Chat, Voice and Email in a matter of seconds whilst OneClickCover Ltd is not burdened with the more onerous costs associated with a full-time, dedicated support team.  Initially we started with just voice, however due to the excellent quality of service TVC have provided, we subsequently moved LiveChat & Email to them as well. The relationship has so far worked very well and allows us to manage our costs as we grow and eventually, we will make the transition to full-time support.

The Verity Centre supported our business with an extreme short tight turnaround. I called Marianne on a Thursday and she arranged for the team to be in place and trained by the following Friday and taking calls the next week. It was a pleasure working in partnership with The Verity Centre, with them taking calls to support our business we increased our Service Levels by 10%.

The management team at The Verity Centre, have a great sense of urgency, they were in continual communication with our team, building good solid relationships and completing calibration sessions making sure the team onsite were delivering exceptional calls to our customers. The verity centre team are creators of positive energy, it is fantastic that we will continue the relationship built and use their services again in the future if required. Thank you, Marianne, Marilyn and Shawney, your actions spoke louder than words.

Working with Marianne and the team at The Verity Centre is a true joy. Their values aligned with our ethos of putting people first and delivering outstanding customer service. The partnership enabled us to deliver the project to our client, a leading national retailer, with the extra agility required to ensure that we exceeded expectations.