Our People ✓

We are our people, a company working together, stronger together, unbeatable together.

Together We're unbeatable

The Verity Centre’s culture and ethos is at the heart of our company and our people. One of our Core Values is about our staff being themselves. We believe that our people should feel comfortable and be able to have one persona, the personal you, and the work you, should be one – be yourself.

Unlock your Potential

The Verity Centre offers our people, a company that is:

  • Truth and principled – the meaning of Verity
  • Respectful and appreciative of all staff – equality and diversity for everyone
  • Devoted to education to support the growth and development of every person
  • Inspirational and fun
  • Stronger together – unbeatable together

who we are

Our team combines over 90 years of valuable knowledge and expertise with a youthful, inventive, excitable and caring approach to contact centre solution


Founder & Managing Director


Head of Connectivity


Compliance & Quality Manager


Operations Manager


Operations Manager


Team Manager

Join Us

We have these roles available right now

Sales & Service Install Executive

At the core of our philosophy lies a deep commitment to nurturing, inspiring, and expanding knowledge. We firmly believe in the transformative power of continuous learning and personal development. If you resonate with our values and philosophy, why not take the next step and apply below?

Founder & Managing Director

Marianne Withers

A renowned leader in the contact centre industry with 30+ years of experience, founded The Verity Centre. With her youthful, inventive, and enthusiastic approach to technology-led solutions, Marianne offers valuable expertise. After excelling as the UK Operations Director for a leading BPO outsourcer, she transitioned into Operational & Technology Consultancy. Following that, she spent over 6 years as the Chief Operational Officer for a specialized outsourcer. In 2021, Marianne established The Verity Centre, a boutique contact centre that harnesses technology for exceptional results.

Head of Connectivity

Michael Petts

Michael, a seasoned professional who became an integral part of our group in 2014. With a decade of expertise spanning the IT, Data, and Cyber Security industries, Michael brings a wealth of knowledge and experience to the table. His deep understanding of these critical sectors has been instrumental in driving innovation and enhancing our capabilities. Michael’s commitment to excellence and passion for technology make him an invaluable asset as we continue to push the boundaries of what’s possible in our ever-evolving fields.

Compliance & Quality Manager

Shawney Hetherington

Shawney is a Experienced Compliance & Quality Manager known for her precision and commitment to standards. With extensive experience and expertise, she ensures regulatory compliance and drives quality initiatives. Shawney’s attention to detail and problem-solving skills allow her to navigate complex compliance landscapes seamlessly, maintaining industry standards in operations.

Operations Manager

Marilyn Patilla

Marilyn is an Experienced Operations Manager with over 20 years of experience in the retail industry. In August 2021, she joined the TVC team as Operations Manager, bringing her expertise and broad perspective to the organization. Marilyn’s strategic decision-making consistently elevate the team’s performance, creating a productive environment for achieving exceptional results.

Operations Manager

Ivan Quitowitz-Broad

Ivan Is a values-driven leader with three decades of experience in the Contact Centre and Financial Services industries. He has worked on three continents with people from all backgrounds giving him the ability to empathise with a diverse spectrum of people fostering idea sharing and team development. He has a technical skillset that spans learning & development, project management, business process management and contact centre management. He firmly believes in our values at The Verity Centre and through living his personal motto of “Be the river; not the rock” he always finds innovative ways to approach business problems and stretch lateral thinking. 

Team Manager

Shannan Kerr

Our vibrant team manager, leading the way with a fresh and innovative approach. With a passion for collaboration and achieving outstanding results, Shannan brings youthful energy and a proven track record of success. Their leadership inspires our team to think outside the box and reach new heights. Get ready to be motivated and empowered under Shannan’s guidance.