It is very important to us that personal information we hold is safe and secure, and only used for the right reasons. This privacy notice explains why we collect personal information and how we use it.  It also tells you about your legal rights

We are The Verity Centre (15) Limited.

We collect, use and store personal information for our legitimate business interests, the legitimate interests of our clients and their customers and prospective customers, and so that we can:

• deliver the services we provide to our clients
• understand the needs and requirements of our clients and their customers and prospective customers
• maintain contact to discuss our services for our clients and customers
• comply with regulatory and legal requirements
• Handle complaints
• report any complaints about us to our clients.
• carry out market research
• Process data for fraud detection or financial sanctions

Personal information is anything that can identify a living person. The information we collect for our clients may include a person’s:

• name;
• contact Information such as email addresses and telephone numbers;

in each case, in accordance with this privacy policy.

Information about racial and ethnic origin and medical records is known as “special category data” which needs special protection.  If we collect special category data about you for our client, it will only be used for purposes you have agreed to.

We only share personal information with our clients and other organisations if we are instructed to do so by a client with consent from the customer. 

The police and other law enforcement authorities can ask for personal information to detect or prevent crime or to comply with legal obligations.  If they ask, we have to give the information.

We will only keep the information for as long as we need to use it for the purposes it was given to us or as required by law or regulation.  When we no longer need to keep your information we will securely and confidentially destroy it.

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a user name that is unique to you.
• we store your Data on secure servers.

We do not currently send personal information we hold outside the UK or the European Economic Area, but, if we ever did, we would have a contract in place to make sure that the information is protected when we give it to businesses and organisations in countries that do not provide the same level of personal information protection as the UK.

If the only reason we hold certain information about you is because you have agreed we can, you can tell us to stop using all or part of it at any time.

The law gives you special rights. You have the right to:

• know if we are holding you information
• know what we use it for
• know what sort of information we hold
• know who we share it with
• know how long we will keep your information
• receive a copy of the information we hold
• have irrelevant information deleted
• have any inaccuracies corrected
• restrict the way we use your information until inaccuracies are corrected
• in some cases, have your information deleted from our records
• where we use your information to send you details of products and services offered by one of our clients, tell us to stop sending the details.

If you have any questions about how we collect and use your information, or:

• if you want a copy of it
• if you are unhappy with the way we are using your information
• you believe we should not be using it

please contact –

• The Information Officer
• The Verity Centre Limited
• BT-02, Arena Business Centres, Langstone Gate, Solent Road, Havant, PO9 1TR
• Telephone: 0333 3111 015
• Email: hello@tvc15.co.uk

If you wish to make a complaint about the way we use your information, we will deal with your complaint as quickly as we can. You also the right to make a complaint to the Information Commissioner’s Office (ICO).

You can contact the ICO by:

• completing the details at https://ico.org.uk/concerns/handling/
• telephoning 0303 123 1113
• writing to

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

If you live in Scotland, Wales or Northern Ireland, you can choose to contact your local ICO office.

• This Website may place and access certain Cookies on your computer.  The Verity Centre (15) Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services.   Support on the Spot Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
• All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
• Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Verity Centre (15) Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
• This Website may place the following Cookies:
  
  

• You can find a list of Cookies that we use in the Cookies Schedule.
• You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
• You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

• When someone visits our website we will collect standard internet log information and visitor behaviour patterns in order to understand how many people have visited the site and how we can make sure the site meets their needs. This information will be collected in a way that does not identify individuals and we will not make any attempt to discover the identity of any person visiting the site. We will not associate any information collected from our website with other information from any source which would make it possible to identify any individual. If at any time we do want to collect personal information about people who visit this website we will make this clear and we will explain what we propose to do with the information.

  We record telephone calls to make sure that we follow instructions correctly and for staff training purposes.